RemoteWipe fails to execute on Windows 10 client with "The request is not supported"

Applies to: Microsoft Intune

Symptoms


When using the RemoteWipeCSP to send a DoWipe command to a Windows 10 computer, the Windows computershows no sign of wiping the device and an Event ID 400 error is generated inthe Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider/Adminevent log with "The request is notsupported":

 

Log Name:Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider/Admin

Source: DeviceManagement-Enterprise-Diagnostics-Provider

Event ID: 400

Computer: DESKTOP PC

User: System

Details: MDM ConfigurationManager: Command failure status.Configuration Source ID: (9B5DC01F-D64E-488A-BB24-F0E9DA4FBF47), EnrollmentName: (MDMFull), Provider Name: (RemoteWipe), Command Type: (CmdType_Execute),CSP URI: (./Vendor/MSFT/RemoteWipe/doWipe), Result: (The request is notsupported.).

XML:

- <Eventxmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider"Guid="{3DA494E4-0FE2-415C-B895-FB5265C5C83B}" /> 

  <EventID>400</EventID> 

  <Version>0</Version> 

  <Level>2</Level> 

  <Task>0</Task> 

  <Opcode>0</Opcode> 

  <Keywords>0x8000000000000000</Keywords> 

  <TimeCreatedSystemTime="2017-06-29T13:18:40.644619600Z" /> 

  <EventRecordID>17327</EventRecordID> 

  <Correlation /> 

  <Execution ProcessID="2560"ThreadID="8612" /> 

 <Channel>Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider/Admin</Channel> 

  <Computer>DESKTOP PC</Computer> 

  <Security UserID="S-1-5-18" /> 

  </System>

- <EventData>

  <DataName="Message1">9B5DC01F-D64E-488A-BB24-F0E9DA4FBF47</Data> 

  <DataName="Message2">MDMFull</Data> 

  <Data Name="Message3">RemoteWipe</Data> 

  <DataName="Message4">CmdType_Execute</Data> 

  <DataName="Message5">./Vendor/MSFT/RemoteWipe/doWipe</Data> 

  <DataName="HexInt1">0x80070032</Data> 

  </EventData>

  </Event>

Cause


This can occur if the WindowsRecovery Environment (Windows RE) is disabled on the Windows 10 clientcomputer. The RemoteWipe CSP requires Windows RE in order tofunction.

Resolution


First check the status ofWindows RE. You can do this by running a Command Prompt as an administrator,then executing the following command:

 

Reagentc /info

 

The command should show aWindows RE status of Enabled, like this:


winre.png


If the status is Disabled,you will need to troubleshoot why Windows RE is disabled. 

 


More information


For more information on the RemoteWipe CSP and the DoWipe command, please see the following article: