The request is not supported when RemoteWipe fails to execute on Windows 10 client

This article fixes an issue in which RemoteWipe fails to execute on Windows 10 client and an Event ID 400 error is generated. For information on the RemoteWipe configuration service provider, see RemoteWipe CSP.

Symptoms

When using the RemoteWipe CSP to send a command, such as doWipe, to a Windows 10 computer, the Windows computer shows no sign of wiping the device and an Event ID 400 error is generated in the Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider/Admin event log with The request is not supported:

Log Name: Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider/Admin
Source: DeviceManagement-Enterprise-Diagnostics-Provider
Event ID: 400
Computer: DESKTOP PC
User: System
Details: MDM ConfigurationManager: Command failure status. Configuration Source ID: (9B5DC01F-D64E-488A-BB24-F0E9DA4FBF47), Enrollment Name: (MDMFull), Provider Name: (RemoteWipe), Command Type: (CmdType_Execute), CSP URI: (./Vendor/MSFT/RemoteWipe/doWipe), Result: (The request is not supported.).
XML:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider" Guid="{3DA494E4-0FE2-415C-B895-FB5265C5C83B}" />
<EventID>400</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2017-06-29T13:18:40.644619600Z" />
<EventRecordID>17327</EventRecordID>
<Correlation />
<Execution ProcessID="2560" ThreadID="8612" />
<Channel>Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider/Admin</Channel>
<Computer>DESKTOP PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="Message1">9B5DC01F-D64E-488A-BB24-F0E9DA4FBF47</Data>
<Data Name="Message2">MDMFull</Data>
<Data Name="Message3">RemoteWipe</Data>
<Data Name="Message4">CmdType_Execute</Data>
<Data Name="Message5">./Vendor/MSFT/RemoteWipe/doWipe</Data>
<Data Name="HexInt1">0x80070032</Data>
</EventData>
</Event>

Cause

This can occur if the Windows Recovery Environment (Windows RE) is disabled on the Windows 10 client computer. The RemoteWipe CSP requires Windows RE in order to function.

Solution

First check the status of Windows RE. You can do this by running a Command Prompt as an administrator, then executing the following command:

Reagentc /info

The command should show a Windows RE status of Enabled, like this:

If the status is Disabled, you will need to troubleshoot why Windows RE is disabled.