Troubleshooting for messages in the Your Phone app

Applies to: Your Phone appWindows 10

Why are some or all of my messages missing from the Your Phone app?

You may see missing messages in the Your Phone app if your Android device is unsupported, or if you're using a third-party app as your primary messaging platform. Regular SMS and MMS messages will still work as expected. 

You may also need to make sure you have the latest version of the Your Phone app. Update the app by going to the Microsoft Store and checking for updates. 

RCS messaging (for select Samsung devices)

Can I send and receive RCS (Rich Communication Services) messages from the Your Phone app?

Yes, but only select Samsung devices and mobile operator networks support RCS (advanced messaging). 

Why can’t I see if someone is typing, or has read the message I sent?

Currently these features of RCS are not supported.

My Samsung device supports RCS but I can’t use it

RCS availability is determined by your mobile operator. If in doubt, please contact your provider to see if RCS is supported.