Reset Surface Duo to factory settings

Applies to: Surface Duo

Reset your Surface Duo to the factory settings if you plan to give your Surface Duo to someone else or need to send it in for service.

Before your reset your Surface Duo


  • Back up device data and settings. Back up data and settings from your Surface Duo to your Google Account. To get started, open Settings, then tap System > Backup. Make sure Back up to Google Drive is turned on, then tap Back up now. This lets you restore your info from the backup later if you set up your Surface Duo again or set up a different Android device. For more background info, see Back up or restore your data on your Android device on the Android Help site.
  • Back up your photos. Make sure you back up your photos and videos.
    1. To save photos and videos attached to text messages, open Messages, and then manually save the photos and videos that are attached.
    2. Back up your photos and videos to Microsoft OneDrive or Google Drive:
      • For Microsoft OneDrive: Open OneDrive, tap Me > Settings > Camera upload, then turn on Camera upload.
      • For Google Drive: Open Settings, then tap System > Backup. With Back up to Google Drive turned on, tap Google Photos, then turn on Back up & sync.
  • Make sure you know the PIN to unlock your screen and your Google account information. When you add your Google Account information or set a screen lock, this sets up phone protection. This helps prevent others from erasing your Surface Duo and using it if it’s lost or stolen. On Surface Duo, you’ll need to enter the PIN to unlock your screen (if you set up a screen lock). For more background info about phone protection, see Help prevent others from using your device without permission on the Android Help site.

Factory reset your Surface Duo to erase it


  1. Open Settings, then tap System > Reset options > Erase all data (factory reset).
  2. Tap Erase all data to confirm you want to erase your Surface Duo.
  3. Enter your PIN, then tap Erase all data again to confirm you want to do this.