How to troubleshoot problems that cause Microsoft Dynamics GP to stop responding or to crash

Applies to: Dynamics GP 2010

INTRODUCTION


You can use the System Configuration Utility tool (Msconfig.exe) to troubleshoot problems that cause Microsoft Dynamics GP to stop responding or to crash. You can also use this tool to troubleshoot these problems in Microsoft Business Solutions - Great Plains.

More Information


Use the Msconfig tool to determine whether there are programs that may have a conflict with Microsoft Dynamics GP. To do this, follow these steps:
  1. Click Start, click Run, type msconfig, and then click OK.
  2. On the General tab, notice which of the following check boxes is selected. Also, notice which of the following check boxes is cleared:
    • Process SYSTEM.INI File
    • Process WIN.INI File
    • Load System Services
    • Load Startup Items
  3. Click Selective Startup.
  4. Click to select the Process SYSTEM.INI File check box.
  5. Click to select the Process WIN.INI File check box.
  6. Click to select the Load System Services check box.
  7. Click to clear the Load Startup Items check box.
  8. Click Use Original BOOT.INI, and then click OK.


  9. Restart the computer.
  10. Start Microsoft Dynamics GP, and then try to reproduce the problem.
If you cannot reproduce the problem, there is a conflict between Microsoft Dynamics GP and another program. To determine the program that is causing the conflict, follow these steps:
  1. Click Start, click Run, type msconfig, and then click OK.
  2. On the General tab, click to select the appropriate check boxes and options to restore the original settings that you noticed in step 2 of the previous procedure. Then, click OK.
  3. Click Normal Startup - load all device drivers and services.
  4. Restart the computer.
  5. Click Start, click Run, type msconfig, and then click OK.
  6. Click the Startup tab.
  7. In the Startup Item list, click to clear the check box for the first item, and then click OK.
  8. Restart the computer.
  9. Start Microsoft Dynamics GP, and then try to reproduce the problem.
  10. If the problem persists, repeat steps 5 through 9 in this section. In step 7, click to select the check box of the item that you previously cleared, and then click to clear the check box of the next item. Continue in this manner until you can find the program that conflicts with Microsoft Dynamics GP.
The Msconfig tool is installed together with Windows Vista, Windows Server 2003, Windows XP, Microsoft Windows Millennium Edition, and Microsoft Windows 98. By default, the Msconfig tool is not installed together with Microsoft Windows 2000. However, you can install the tool for use with Windows 2000.

To obtain the Msconfig tool (Msconfig.exe) and the Help file, visit the following Microsoft Web site: