Error message when you use the Fixed Assets eConnect adapter on Microsoft Dynamics GP 10.0 to import asset general and asset book information : "Unable to obtain the next FAINDEX"

Applies to: Fixed Assets

PREFACE


 

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SYMPTOMS


When you use the Fixed Assets eConnect adapter on Microsoft Dynamics GP 10.0 to import asset general and asset book information, you receive the following error message when the integration starts:

Microsoft.Dynamics.GP.eConnect: Number = 6625 Stored procedure taCreateAssetID : Description = unable to obtain the next FAINDEX.

CAUSE


This problem is caused when eConnect looks for specific values in the tables, and the tables are empty. Adding a stored procedure to handle this operation could result in locking and blocking issues. Therefor, we recommend that you manually enter a asset, and then save it. After the asset is saved, the Fixed Assets eConnect Adapter will be able to properly obtain the next FAINDEX value.

RESOLUTION


To resolve this problem, manually enter one transaction with both the asset general and asset book information, and then save the asset in Microsoft Dynamics GP. Once you have manually saved one asset, run the integration again.

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