Error message when you try to print a report in Microsoft Dynamics CRM 4.0: "Unable to load client print control"

Applies to: Dynamics CRM 4.0

Symptoms


When you try to print a report in Microsoft Dynamics CRM 4.0, you receive the following error message:
Unable to load client print control.
This problem occurs if you install the update for SQL Server 2005 Service Pack 2 General Distribution Release (GDR).

For more information about the update for SQL Server 2005 Service Pack 2 GDR, click the following article number to view the article in the Microsoft Knowledge Base:

954606 MS08-052: Description of the security update for GDI+ for SQL Server 2005 Service Pack 2 GDR: September 9, 2008

Cause


This problem occurs because the update for SQL Server 2005 Service Pack 2 GDR updates the version number of the RSClientPrint class. Therefore, the reportviewer control must also be updated.

Resolution


To resolve this problem, use one of the following methods:
 
  • Install Report Viewer Redistributable 2005 Service Pack 1. To obtain Report Viewer Redistributable 2005 Service Pack 1, visit the following Microsoft Web site:
  • Install cumulative update package 9 for SQL Server 2005 Service Pack 2.

    For more information about cumulative update package 9 for SQL Server 2005 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
     
    953752 Cumulative update package 9 for SQL Server 2005 Service Pack 2
     


    If you still receive the error message that is mentioned in the Symptoms section after you install cumulative update package 9, delete the RSClientPrint class. To do this, follow these steps:

     
    1. Start Windows Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. Follow the appropriate step:
       
      • In Windows Internet Explorer 7, click Settings in the Browsing history area, and then click View objects.
      • In Microsoft Internet Explorer 6, click Settings in the Temporary Internet files area, and then click View Objects.
    4. Right-click RSClientPrint Class, and then click Remove.

References


For more information, visit the following Microsoft Web site: