You cannot synchronize meetings and tasks as expected between Microsoft Dynamics NAV 2009 Service Pack 1 and Microsoft Office Outlook

Applies to: Dynamics NAV 2009Microsoft Dynamics NAV 2009 Service Pack 1

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This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms


When you run Microsoft Dynamics NAV 2009 Service Pack 1, you cannot synchronize meetings and tasks as expected from Microsoft Dynamics NAV to Microsoft Office Outlook. Additionally, you cannot synchronize meetings and tasks as expected from Outlook to Microsoft Dynamics NAV. When you synchronize meetings and tasks, you may receive an error message that resembles the following:
Dump of exception type 'System.Reflection.TargetInvocationException'

Message: Exception has been thrown by the target of an invocation.

Stack trace: at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at System.RuntimeType.InvokeMember(String name, BindingFlags bindingFlags, Binder binder, Object target, Object[] providedArgs, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParams)
at System.Type.InvokeMember(String name, BindingFlags invokeAttr, Binder binder, Object target, Object[] args, CultureInfo culture)
at Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.OutlookModelProvider.OutlookObject.GetProperty(String propertyName)
at Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.Synchronization.MessageParser._ProcessElement(SynchronizationSchema synchronizationSchema, NavisionSynchronizationEntity navisionSynchronizationEntity, String synchronizationEntityCode, OutlookItem item, XPathNavigator elementNavigator, String navisionRecordId, ProcessedItemStatusStruc& processedItemStatusStruc)
at Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.Synchronization.MessageParser._ProcessOutlookItem(XPathNavigator outlookItemElement, SynchronizationSchema synchronizationSchema, NavisionSynchronizationEntity navisionSynchronizationEntity, OutlookSynchronizationEntity outlookSynchronizationEntity, EntryIdStorage entryIdStorage, Boolean isConflictResolution)
at Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.Synchronization.MessageParser.GetNextMessagePortion()
at Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.Synchronization.Common._ProcessNavisionData(MemoryStream incomingStream)
at Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.Synchronization.Common.DoSynchronization(BackgroundWorker worker, DoWorkEventArgs e)

Inner exception: System.ArgumentOutOfRangeException: Pointer startIndex and length do not refer to a valid string.

Parameter name: ptr
at System.String..ctor(SByte* value)
at Microsoft.Dynamics.NAV.OLSync.MapiHelper.SecureCallsHelper.GetCurrentUserStringProperty(UInt32 ulPropertyTag)
at Microsoft.Dynamics.NAV.OLSync.MapiHelper.SecureCallsHelper.GetCurrentUserEmailAddress()
at Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.DefaultPlugIns.DefaultRecipient.get_Address()

Resolution


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.




How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, replace the following file by using the hotfix or the update files.
File nameFile versionFile sizeDateTimePlatform
Mapihelper.dll6.0.29958.086,85607-Oct-200915:15x86
To replace the existing file, follow these steps:
  1. Locate the folder in which the Mapihelper.dll file is installed. By default, the Mapihelper.dll file is installed in the following folder if you are running Microsoft Office 2003:
    C:\ Program Files\Microsoft Office\Office11

    By default, the Mapihelper.dll file is installed in the following folder if you are running Microsoft Office 2007:
    C:\ Program Files\Microsoft Office\Office12
  2. Copy the file that you downloaded.
  3. Paste the file that you downloaded into the Microsoft Office folder.
  4. Click Yes to overwrite the files in the directory.

Status


Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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