- You have a client computer that is running Windows 7 or Windows Server 2008 R2 in a network environment.
- User accounts are configured to use roaming profiles when users log on to the computer from a remote site.
- You enable the following Group Policy setting to enable slow link detection for roaming profiles:Computer Configuration\Administrative Templates\System\User Profiles\Slow network connection timeout for user profiles
- You configure the Connection speed option and the Time option in the Group Policy setting.
- You log on to the client computer from a remote site by using a network connection. The network connection has a fast link speed to the profile server and has high network latency.
Note The high network latency causes the download speed on the computer to be slow.
Note This issue also occurs when you do not enable the Slow network connection timeout for user profiles Group Policy setting. When you do not enable the Group Policy setting, the computer uses the default settings for the Connection speed option and for the Time option.
Hotfix informationImportant This hotfix has been re-released to address an issue in which the digital signature on files produced and signed by Microsoft will expire prematurely, as described in Microsoft Security Advisory 2749655.
This hotfix also fixes a regression issue in the Profsvc.dll file after you install update 2775511. For more information about update 2775511, click the following article number to view the article in the Microsoft Knowledge Base:
After you install the hotfix that is described in this Microsoft Knowledge Base (KB) article on the client computer, the computer considers both the Time option and the Connection Speed option in the Slow network connection timeout for user profiles Group Policy setting. You can use the Time option to adjust network latency.
When you install the hotfix that is described in this KB article on the client computer, a new DWORD value named UseSMBBasedBandwidthAndLatency that has a value of 1 is added in the following registry subkey: \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ProfSvc\Parameters
If you do not want the computer to consider network latency, set the value of the UseSMBBasedBandwidthAndLatency registry entry to 0.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
Registry informationTo apply this hotfix, you do not have to make any changes to the registry.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
In the policy "Slow network connection timeout for user profiles" , the Time option has been found to be the most reliable option for measuring slow link for profiles. Using the connection speed does not always produce the desired effect due to the mechanism being dependent on SMB performance.
Article ID: 2728738 - Last Review: 13 Nov 2013 - Revision: 1