When you use Work Folders to store your work files, you'll be able to get to them from all your PCs and devices—even when you're offline. Here are answers to some common questions about Work Folders in Windows 10 and the Work Folders app for iOS and Android.
Your organization's IT admin sets up your Work Folders account. Once it's set up, do one of the following:
|Button||What it does|
Takes you to your app settings. Use it to:
| ||Changes the way files are sorted—by name, type, size, or date modified.|
|Lets you select particular files to pin or unpin.|
| ||Pins files so they're visible offline.|
Files saved to Work Folders are stored on:
It's usually best to use the default location for Work Folders files (C:\Users\user name\Work Folders, where user name is your Windows user name). If you want to change the location:
You can choose a location on another drive with more space as long as the drive is formatted with the NTFS file system and remains connected to your PC.
You won't be able to use certain locations on your PC that are reserved by Windows or encrypted. If you choose one of these locations for your Work Folders files, you'll see a message that says, "This location doesn't work."
The following locations are reserved by Windows:
If a location you want to use for Work Folders files is encrypted, you can choose a different location, or decrypt that location and then try again. To decrypt a location:
Yes, pinning files in the Work Folders app downloads them to your phone or tablet so you can see them when you're offline.
To pin, tap Select files, and then tap Pin.
The Work Folders app updates your pinned files if they're changed from other devices. However, the app can only check for updates when it's open and your phone or tablet is connected to the Internet.
Tap the file to see it, and then tap Open-in.
Because some apps don't support file encryption, your workplace might not let you open Work Folders files in other apps. Or they might only let you open files in certain apps, such as those that support Rights Management Service (RMS) encryption.
In any Office app, select File > Open > This PC, and then find Work Folders on your PC (its default location is C:\Users\user name\Work Folders, where user name is your Windows user name).
To make it even easier to find these files, add Work Folders to the list of file locations in the Open and Save as menus. Open an Office app, and select File > Open > Add a Place > Work Folders.
You can't decrypt an encrypted file in Work Folders, because your organization decides whether files should be encrypted. Even if you save a personal file in Work Folders and move it to a new location later, your organization's security policies will still apply to the file. You'll know a file is encrypted if the file name is green.
To remove your organization's security policies from your personal files:
Your organization controls the policy for how long stored passwords may be reused. So you may intermittently have to reenter your Work Folders password.
However, joining your workplace will decrease the number of times you're asked for your password. To connect to your workplace, select the Start button, then select Settings > Accounts > Work access > Connect.
To help protect your files, the Work Folders app:
Some apps don't support file encryption. If you open a file from Work Folders in another app, it might not stay encrypted. See the "How do I open Work Folders files in other apps?" section for more info.
If files don't sync correctly, Work Folders lists the files and the reason that they didn't sync. Here are some ways to try to fix syncing problems:
To get help from your organization's IT admin, on Windows 10, select the Start button, and then select Work Folders > Email tech support. Your email app will open with a new message that includes details about your Work Folders account.
For more help, go to the Microsoft community website.
If you're an administrator looking for more info, see the Work Folders Overview topic on TechNet.
Article ID: 27903 - Last Review: 10 Nov 2016 - Revision: 31