Ops Academy provides foundational training that aims to provide Authorized Device Resellers (ADRs) with a comprehensive manual for the day to day operating procedures with Microsoft’s Regional Centers (ROCs) regarding the distribution and resale of devices for Commercial customers.
It provides guidelines regarding the following:
· Operational Support
· Pricing Programs Training
· Channel Data Reporting Requirements
· Returns and Warranty
· Channel Incentives
To go access the ADR Ops Academy go to ADR Academy.
Ops Academy Certification gives users the opportunity to assess their program knowledge and allows organizations to assess their resource readiness to transact in this program. After completing the training materials, you may take the certification here.
· ADR Ops Academy
· ADR Program Overview and Ops Training
· ADR Pricing Programs Training
· ADR Channel Data Reporting Training
· ADR Returns & Warranty
· ADR Channel Incentives
Note: Using the Contact Microsoft Support button requires you to login into the MPN site using a valid Microsoft Partner Network login. If you do not have a valid Microsoft Partner Network login or are having problems logging in to MPN, you can get more information or assistance from the MPN Support site.
Article ID: 3058544 - Last Review: 20 Apr 2017 - Revision: 2