Skype for Business can’t save conversation history or show voice mail

Applies to: Skype for Business


In Microsoft Skype for Business, you experience one of the following issues:

  •  Conversation history of the Skype for Business client can't be saved in the Outlook client.
  •  You can't see the option for voice mails in the Skype for Business client. 

Additionally, you may receive the following error message:


This behavior occurs because the size of the item that is being read from the “Deleted Items” folder exceeds the quota of 1048576 (0x100000) bytes.


Navigate to Outlook Client > Deleted Items to check if there are subfolders under "Deleted Items." If there are, remove them and try again.