Skype for Business can’t save conversation history or show voice mail

Applies to: Skype for Business

Symptoms


In Microsoft Skype for Business, you experience one of the following issues:

  •  Conversation history of the Skype for Business client can't be saved in the Outlook client.
  •  You can't see the option for voice mails in the Skype for Business client. 

Additionally, you may receive the following error message:

Cause


This behavior occurs because the size of the item that is being read from the “Deleted Items” folder exceeds the quota of 1048576 (0x100000) bytes.

Resolution


Navigate to Outlook Client > Deleted Items to check if there are subfolders under "Deleted Items." If there are, remove them and try again.