Modern Workplace Consultations

Applies to: Partner

Get prepared to address the real-world scenarios you encounter when closing deals and deploying Microsoft Modern Workplace solutions. By receiving one-on-one technical guidance from Microsoft Partner Technical Consultants for the most common scenarios, you can confidently accelerate sales and deploy more effectively.

Get started – Determine the type of consultation that meets your needs


Partner Need

What a Partner can expect

Tech Level

Starter Consultation

Practice Initiation​

A Starter Consultation is a foundational service that provides introductory guidance to partners. This includes the fundamentals of starting a practice or expanding to a new workload. It is designed for partners who wish to attain an initial understanding of a Priority Scenario, to expand their capabilities, and to incorporate new Technical Scenarios. Starter Consultations are not associated with an active customer engagement, but rather, increase a partner’s ability to capture opportunities to sell and deploy new cloud solutions. (Note: A Starter Consultation is not product training or certification guidance in the technology.)

Beginner – Intermediate​

Presales Consultation​

Sales Support​

Presales Consultations provide guidance for partners as they work to pitch and close a sales opportunity. This can include defining a value proposition, providing cost estimates, managing customer objections, responding to competitor messaging, demonstrating technical solutions, initiating a technical proof-of-concept in a lab, and architecture planning and design leading to a Statement of Work.​


Deployment Consultation​

Enhance Deployment Proficiency​

Deployment Consultations are designed to assist partners as they plan and implement solutions for their customers. This includes architecture planning and design guidance, best practices and deployment guidance, product references and documentation. A Deployment Consultation provides deployment guidance to help partner deploy the solution and to shadow the deployment and provide best practices, helping remove deployment blockers through recommended architecture guidance. A Deployment Consultation is neither a step-by-step guide for deployment nor direct, hands-on deployment services or support.​

Intermediate – Advanced​

Advanced Consultation​

SI: Optimize Processes​

ISV: All phases​

The Advanced Consultation is a technical deep dive for complex solutions. It can explore solutions crossing multiple solution areas or requiring cross-discipline product expertise. These solutions can be tied to a specific focus, such as security practices optimization, or where products require custom settings or configurations. Advanced Consultations can include technical documentation, customized demos, code samples, complex automation guidance, solution scaling advice and technical resources for customized reporting and monitoring scenarios.​


Note:  If you have needs beyond technical presales, app development or deployment guidance (ie: such as product support) please refer here to find the best way to get assistance.

Select the right technology scenario that you need assistance with

Priority Scenario

Technical Scenario

Key Products



Teamwork Deployment

Microsoft Office 365, Microsoft Teams, Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft Yammer

Employee Engagement & Communication

Microsoft Exchange Online, Microsoft Yammer, Microsoft Kaizala

Teams Custom Solution Development

Microsoft Teams

Content & Knowledge Management

Microsoft SharePoint Online, Microsoft Teams, Microsoft OneDrive for Business, Microsoft Project Online

Meetings & Meeting Rooms

Microsoft Teams


Microsoft Teams, Microsoft Skype for Business Server


Advisory Services

Microsoft Office Compliance Center

Information Governance

Microsoft Office Compliance Center



Identity & Access Management

Microsoft Azure Active Directory, Microsoft Windows 10

Information & Data Protection

Azure Information Protection, Microsoft Office Information Protection, Microsoft Cloud App Security, Microsoft Intune, Microsoft Windows 10

Network Security

Windows Defender AV, System Center Endpoint Protection

Threat Protection

Microsoft Defender Advanced Threat Protection, Office 365 Advanced Threat Protection, Azure Advanced Threat Protection, Windows Defender AV

Security Management

Microsoft Threat Protection, Office 365 Secure Score, Office 365 Security and Compliance

Unified Endpoint Management


Device Deployment

Windows 10, Office 365 ProPlus

Desktop Virtualization

Windows 10 Hyper-V

Device as a Service

Microsoft Managed Desktop

Mobile Device Management

Microsoft Endpoint Management

Adoption & Change Management

Adoption & Change Management

Microsoft Teams, Microsoft Yammer

Request a consultation

Maximize your Microsoft Partner Network technical presales and deployment benefits to request these technical consultations or use a Cloud Consult from your purchased support plan.

Using Advanced Support for Partners or Premier Support for Partners benefits

Cost: Cloud Consult for deployment scenarios, or when there is no deal involved.

There is no cost associated for presale scenarios.

Your support Account Manager will coordinate scheduling you with a Microsoft partner technical consultant.

Contact your support Account Manager to request the consultation.

Request Starter, Deployment or Advanced Consultation

Cost: Partner advisory hours*

*Partners will be charged per hour, charge will cap at 5 hours.

To submit a request, log in to the MPN portal. Once submitted, you will receive a phone call from a Microsoft partner technical consultant to schedule your consultation within two business days.

Learn how to qualify for partner advisory hours

Submit a request

Using presales consultation benefits

Cost: Microsoft Partner Network (Action Pack) partners: Partner advisory hours, charged per hour

Microsoft Partner Network (Silver and Gold) partners: Unlimited, no cost

To submit a request, log in to the MPN portal. Once submitted, you will receive a phone call from a Microsoft partner technical consultant to schedule your consultation within two business days.

Submit a request

Contact Microsoft Partner Support

Are you a Microsoft Partner and need help from Microsoft Support? Get support from Microsoft’s own experts. They can help with partner program issues, presales assistance, issues with Microsoft products, billing questions, and more.

Contact Microsoft Partner Support