No recommended pilot devices reported in the Office 365 Pilot and Health Dashboard in Configuration Manager current branch

Applies to: Microsoft Endpoint Configuration Manager (current branch)

Symptoms


The Recommended pilot devices tile of the Office 365 Pilot and Health dashboard may not show any devices, even if there are eligible devices in the environment.
If this occcurs, the SMS_STATE_SYSTEM component will also show a status value of Critical in the Component Status monitoring node under System Status. An error resembling the following is shown in the Configuration Manager console.


The statesys.log on the site server also contains errors resembling the following.

 

Update information for Microsoft Endpoint Configuration Manager current branch, version 1910


This update is applicable to early update or globally available installations of Configuration Manager current branch, version 1910.

How to obtain the hotfix


Microsoft Download Center

The following hotfix to resolve this problem is available for download from the Microsoft Download Center:

Download this hotfix now.

After you download the hotfix, see the following documentation for installation instructions:

Use the Update Registration Tool to import hotfixes to Configuration Manager

Prerequisites

To apply this hotfix, you must have Microsoft Endpoint Configuration Manager, version 1910 installed by using one of the package GUIDs that are mentioned in the "Update information" section.

Restart information

You don't have to restart the computer after you apply this hotfix. 

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

 

References


Updates and servicing for Configuration Manager

Learn about the terminology Microsoft uses to describe software updates.