Error code 30143-37 when installing Office

If you get error 30143-37 when trying to upgrade from Office 2013 to Office 2016, try uninstalling and then reinstalling Office.

Uninstall and reinstall Office

  1. Click the button below to download and install the Office uninstall support tool.

  2. Follow the steps below to download the uninstall support tool according to your browser.

    Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

    Edge or Chrome

    In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

    Where to find and open the Support Assitant download file in a Chrome web browser

    Edge (older) or Internet Explorer

    At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

    Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser

    Firefox

    In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

    Where to find and open the Support Assitant download file in a Chrome web browser
  3. Select the version you want to uninstall, and then select Next.

  4. Follow through the remaining screens and when prompted, restart your computer.

    After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

  5. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

    Microsoft 365 | Office 2019 | Office 2016 | Office 2013 | Office 2010 | Office 2007

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