Errors opening Office files after upgrading from Windows 7 to Windows 10

If you're getting one of the following errors when trying to open your Office 2013 documents, spreadsheets, or presentations, you can now install an Office 2013 update to fix this problem by starting one of your Office 2013 applications like Word 2013, and then clicking File > Account > Update Options > Update Now. After install the update, the Office version should be 15.0.4745.1002 or later.

Checking for updates now
  • Word: Word experienced an error trying to open the file

  • Excel: This file is corrupt and cannot be opened

  • PowerPoint: one of the following:

    • The application was unable to start correctly

    • PowerPoint found a problem with <filename>

    • Sorry, PowerPoint can’t read <filename>

Need more help?

Get support
Contact us
Expand your Office skills
Explore training

Was this information helpful?

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.