Fixes or workarounds for recent issues in Outlook for Mac
Last updated: May 18, 2020
Outlook for Mac features and add-ins issues
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[FIXED] Send button is greyed out and prevents sending an email
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[WORKAROUND] Message body of an .eml attachment is blank in Preview
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[FIXED] Changing "Arrange By" sort option affects all folders in Outlook for Mac
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[FIXED] "Unsupported version of WebEx plugin is detected" message
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[FIXED] Search doesn't work in Outlook for Mac after MacOS upgrade
Unable to attach files over 25M in Outlook for Mac using IMAP or POP [WORKAROUND]
Last updated: August, 2017
ISSUE
When you send an email with an attachment larger than 25 MB, you get an error message and the mail doesn’t go through.
STATUS: Workaround
We’re working to resolve this issue. In the meantime, please use your Web mail when sending attachments that are larger than 25 MB.
Known issues, changed functionality, and blocked or discontinued features
Automated troubleshooting tools
Use the following tools to resolve various Outlook for Mac issues. See this page for more information and learn how to install the tools: Outlook for Mac support tools.
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Note: This tool doesn’t work on macOS 10.14 and later. Check Outlook for Mac support tools article here for more details. |
This tool repairs search issues in Outlook for Mac. For example, when search returns no results for items that do exist in your mailbox, or you get older data when you have newer items. |
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This tool resets customization that you've made to Outlook from the Outlook menu > Preferences. It also restores Outlook window size and position settings. |
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This tool lets you choose Outlook for Mac as your default mail application. Then Outlook opens a new email whenever you click on a mailto: link in an email or website. |
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This tool lets you reset recent addresses that Outlook has stored, and delete recent addresses all at once, instead of one at a time. |
Need more help?
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Have a feature request?
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To suggest new features in Outlook for Mac, go to Help > Suggest a Feature. Or, share your thoughts on the Outlook UserVoice site. We’re listening. |
