Transfer a call in Teams

To transfer a call, select More options Select to see more options > Transfer in your call controls. Then, type the name of the person you want to transfer the call to and select them. To finish, select Transfer.

Click the drop-down arrow in the Transfer button to see more transfer options. Choose Work to transfer the call to their Teams number, or Work voicemail to send it straight to their voicemail. If they've added any other phone numbers to their account, like their mobile number, you'll see those options in the list, too. 

Just keep in mind you can only transfer calls when you're talking one-on-one.

Consult then transfer

Need to check in with another person before transferring a call to them? When you're in a call, select More options More options button > Consult then transfer. Then, check in via chat or audio call.

Anyone with an Enterprise Voice or Business Voice license can do this, not just delegates!

Consult then transfer option in call menu

You can transfer a one-on-one call in the desktop or web app.

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