Voice Properties: Routes

Use the Routes tab to view, add, edit, or remove outbound call routes.


This table lists existing routes for your organization.


To add a route, click Add.


To revise a route, select it, and then click Edit.


To delete a route, select it and then click Remove.

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Enterprise Voice routes specify how Office Communications Server 2007 R2 handles outgoing calls placed by Enterprise Voice users. These routes associate target phone numbers with particular media gateways and phone usage records. Communications Server maintains a table of outbound call routes. When a user places a call, the server, if necessary, normalizes the phone number to E.164 format and attempts to match it to a Session Initiation Protocol (SIP) Uniform Resource Identifier (URI). If the server is unable to make the match, it applies outgoing call routing logic based on the number.

These routes populate the routing table, which embodies the outbound call routing logic that is followed by the server PBX and public switched telephone network (PSTN) numbers.

To add a route, you must have previously deployed at least one media gateway and, if necessary, Mediation Server, as well as a location profile and phone usage record. For a route to work, numbers routed to a gateway must be localized at the gateway, using the gateway’s administrative interface.

For details about configuring outbound call routing, see the Operations section of the Office Communications Server Technical Library.

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