To help protect you from fraud or abuse, we might have temporarily suspended your account because we noticed some unusual activity. We know this is frustrating, but we can help you get back into your account easily in a few steps.
Unblock your account
To unblock your account, Microsoft asks you to enter a code that you receive via text message. The phone number you use to receive this text message doesn't need to be associated with your account. It doesn't even need to be your own phone number. If your phone doesn't receive text messages, ask a friend or family member if you can use theirs. Microsoft won't save this phone number.
Follow these steps to unblock your account:
- Go to https://account.microsoft.com and sign in to your suspended account.
- Enter a phone number to request a security code be sent to you via text message. This can be any phone that can receive text messages.
- After the text arrives, enter the security code into the web page.
- Change your password to complete the unblocking process. Use the tips in Help protect your Microsoft account to create a strong password.
Problems with the security code
The quickest way to get your account unblocked is online by requesting and then entering a code. If you haven’t tried unblocking your account online, we recommend you start there.
- If you didn't receive your security code at the phone number you entered, try again or try a different number.
- If your code doesn't work, make sure you enter the numbers in the body of the message, and not the numbers in the header.