You can only allow remote connections to PCs running certain Windows operating systems. For more info, see Which PCs can I connect to using the Remote Desktop app?
If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any group with administrator rights on the remote PC. Ask your system admin to do this for you.
Article ID: 14228 - Last Review: 31-Aug-2016 - Revision: 13