Where do I request for replacement orders

Summary

This article provides details regarding ADR’s replacement request.

More Information

Customers may sometimes need help on their damaged devices. Bulk Support for Services Tool (BSFS) is created to help process a replacement, or check the status of a replacement order.

To access the BSFS Tool, go to Https://robo.partners.extranet.microsoft.com.

                Note: During the first attempt of logging in, you will need to choose Microsoft Partner.

·         For any issues on the tool or support in logging in, you may reach out to SCSMQU@microsoft.com.


For more information on BSFS, go to ADR Returns and Warranty Training.
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Article ID: 3042462 - Last Review: 20-Feb-2015 - Revision: 1

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