Consider the following in Service Dispatch in Microsoft Dynamics SL:
Progress Invoices printed from Invoice Entry (SD.202.00) cannot have Final invoice process run to close Service Call unless an additional item is added to the invoice. Otherwise you receive this error:
Hotfix information for Microsoft Dynamics SL
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.
To resolve this problem, click the link for the appropriate version to obtain the hotfix.
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics SL 2015 Cumulative Update 2 (CU2)
|Changed Files||Date||File Version|
Install this hotfix by following the installation instructions that are included in the hotfix download.
For information about the prerequisites for this hotfix, refer to the installation instructions that are included in the hotfix download.
If you are prompted, restart the computer after you install the hotfix.
You cannot remove this hotfix.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was reported as issue number 38044.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 4020455 - Last Review: 20-Apr-2017 - Revision: 5