Trouble pushing an app or game to a device


Your device isn't compatible

Here are solutions for common problems when you install an app or game from one device to another.

  • If you don't see a message about compatibility, you might need to update your PC.
  • Check that the app or game you're trying to install is compatible with the device. For example, trying to install a mobile app on a PC might lead to a message that your device isn't compatible.

Your device isn't on the installation list

  • Check your device limit by signing in to account.microsoft.com/devices, then select Manage device limits. If you have 10 devices on the list, you'll need to remove 1 in order to add another.
  • Make sure you’re signed in to your device with your Microsoft account. Get more info about signing in to a Microsoft account.
  • Check that the app or game you're trying to install is compatible with the device. If you're trying to install an Xbox-only game, you won’t see a list of your PCs.
  • If you have an open device slot or no device listed, we’ll add a new device to the list when you sign in to Microsoft Store on Windows 10 or Xbox One and buy or download something. If your device is connected to your work or school network, make sure to sign in with your Microsoft account.

You can't find an app or game after you install it on a device

  • If you install it on Xbox One
    • Make sure your Xbox One has enough space, has automatic updates enabled, and is set to on or instant-on.
    • Select the Xbox  button on your controller to open the Guide, then select System  > Settings  > System > Updates  > under Games & apps, make sure the checkbox for Keep my games & apps up to date is checked.
    • You can find the games & apps you’ve installed in My games & apps on your Home screen.
  • If you install it on a PC
    • Make sure your PC is on. You can find your apps and games in Microsoft Store , select the three dots  next to your account picture, then select My Library. Get more info about finding your downloaded apps and games.

Your device needs an update