Surface shows a black screen that says American Megatrends

Applies to: Surface Devices

What you see

A black screen with American Megatrends at the top. The screen contains configuration options for the Trusted Platform Module (TPM) settings.

American Megatrends TPM security options screen

This screen may appear after a recovery or reset of your Surface. It tells you that a TPM configuration change was requested.

If you see the American Megatrends TPM screen on your Surface, do the following:

  • Press F12. (If you’re using a Surface Typing Cover, press Fn+F12.)
    This will keep your current TPM settings, and your Surface will continue to Windows.
    • If Windows starts: Install the latest Surface and Windows updates to help prevent future problems. For more info, see Install Surface and Windows updates.
    • If Windows doesn’t start: If the American Megatrends TPM screen appears again, contact us.