Troubleshoot problems when paying for something from Microsoft Store

Applies to: Microsoft StoreMicrosoft Account

If you’re having trouble buying something from Microsoft Store, here are some steps to try to get things working again.

Check your payment option and account info 

These are common reasons that may cause problems when you try to buy something from Microsoft Store. Select the header that best describes your issue, and it’ll open to display more info:

Still can't make a purchase from Microsoft Store?

If you're still having problems making a purchase from Microsoft Store, select the following troubleshooting scenario that best fits your issue, and it'll open to display more info.