Resetting your Windows Phone will return it to the same state it was in the first time you turned it on. All your personal content will be erased, and the phone will be restored to its factory settings.

If you decide to reset your phone, you can back up apps, text messages, photos, and more to your Microsoft account in the cloud beforehand.

Reset warning on Windows Phone image

To reset your phone

  1. In the App list, tap Settings 

    Settings Icon

  2. Tap About, and then tap Reset your phone.

  3. You'll receive two warnings. If you're absolutely sure you want to restore your phone to its factory settings, tap Yes, and then tap Yes again.

    It might take a little while for the process to complete.

To reset an unresponsive phone

If your phone is unresponsive and you can't reach Settings 

Settings Icon
, you may be able to reset your phone using the hardware buttons. On Lumia phones (and some others), do the following to reset your phone:

  1. Press and hold the Volume down 

    Volume Down Icon
     and Power 
    Power Button Icon
     buttons at the same time until you feel a vibration (about 10-15 seconds).

  2. When you feel the vibration, release the buttons, and then immediately press and hold the Volume down 

    Volume Down Icon
     button until you see a large exclamation mark.

  3. Once the exclamation mark appears, press the following four buttons in this order: Volume up 

    Volume Up Icon
    , Volume down 
    Volume Down Icon
    , Power 
    Power Button Icon
    , Volume down 
    Volume Down Icon
    . Your phone should now reset and restart itself. (It might take a while for the reset to finish.).



Article ID: 10666 - Last Review: 17 May 2016 - Revision: 19

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