If you can't sign in to your Microsoft account, first read our suggestions for what to do about Trouble signing in to your Microsoft account. If those pages don't help you, then follow these steps to get support by email:
- Choose the link that best describes your issue.
- If you can't sign in to your account, choose Create one! to create a temporary account.
- Fill out the support form, and use your temporary email address to get support.
- Once your issue is resolved, you can close your temporary Microsoft account.
If you still can't get into your account, you can try to Recover your Microsoft account by proving that you know information about it that no one else should.
Sorry, account help by email isn't available in all countries or regions.
Article ID: 12401 - Last Review: 3 Aug 2017 - Revision: 20