How to charge Surface

Applies to: Surface DevicesSurface

Here’s some info about charging your Surface and what Microsoft-licensed power supplies are available for Surface.

For Surface Studio power information, see Troubleshoot power problems with Surface Studio models.

Having issues charging your Surface, or other battery related issues? See Surface Battery won’t charge or Surface won’t run on battery.

Connect your charger

To begin charging your Surface, connect the power supply to the Surface, and to a power source such as a wall outlet, power strip, or surge protector.

Test connections on USB charger.

You can plug the charging connector into the charging port on your Surface in either direction, except on Surface 3 where the charging connector must be plugged in with cable extending down and the LED indicator  facing you.

When the power supply is connected to your Surface, connected to a power source, and your Surface is receiving power, the LED indicator on the tip of the power supply's charging connector will be lit.

If the LED indicator  is not lit, you may have an issue with your power supply. For more info, see What to do if your Surface power supply or charger doesn't work.

We strongly recommend that you use only a genuine Microsoft or Microsoft-licensed power supply, one that either came with your Surface or was purchased separately, to charge the battery. You can purchase Microsoft-licensed power supplies from the Microsoft Store.

Frequently asked questions

Send feedback to Microsoft with the Feedback Hub app

The Feedback Hub app lets you tell Microsoft about any problems you run in to while using Windows 10 and send suggestions to help us improve your Windows experience. Go to the Feedback Hub app to send us feedback on your power and battery experience.