How to troubleshoot an Exchange Online Archive mailbox that is not displayed in Outlook Content provided by Microsoft Applies to: Outlook 2019Outlook 2016Outlook 2013 Select Product Version All Products Symptoms The Exchange Online Archive mailbox isn't displayed in the Microsoft Outlook client. Resolution To resolve this issue, use one or more of the following methods. Method 1: Verify that your installation of Outlook is up to date Method 2: Verify that the correct license type is assigned to Office Method 3: Verify that Full Access permission is correctly granted Method 4: Verify that the Full Mailbox Access permission isn't assigned through a security group Method 5: Verify that the Automatically detect settings option isn't checked on your browser Method 6: Scan Outlook by using the Microsoft Support and Recovery Assistant tool Last Updated: 16 Apr 2020 Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.