"550 5.1.10 RESOLVER.ADR.RecipientNotFound" NDR and moderation acceptance email fails in Exchange Online

Applies to: Exchange Online

Symptoms


Consider the following scenario:

  • You have a mailbox in Microsoft Exchange Server.
  • You send an email message to a distribution group that has a moderator configured, and the mailbox of the moderator is in Exchange Online.
  • The moderator accepts your message.

In this scenario, the moderator receives a non-delivery report (NDR) that states the following:

550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}@domain.com'

Cause


This issue occurs because the email message for moderation is sent from an arbitration mailbox in on-premises, but arbitration mailboxes are excluded from Azure AD Connect. They aren’t present in Exchange Online as recipients.

Solution


To fix this problem, make sure that the distribution group and moderator’s mailbox are located in the same place. For example, if the distribution group is located in Exchange Online, the mailbox of the moderator should also be located in Exchange Online.