Partner Center Notifications and Emails

Applies to: Partner

Summary


  • Partner Center will notify and email users with the Global Admin or MPN Partner admin role for scenarios specific to their partner organization. For example, when your membership level is At Risk.
  • The notifications icon can be used to quickly access your new and earlier Announcements and Notifications. When closed they are removed and archived in the Message Center. The Message Center enables you to view a list of all the Announcements and Notifications.
  • Page Notifications are also shown on the relevant page, for example the Competencies page would show the competency “At Risk” notification.

If you're new to partnering with Microsoft, the first step is to join the Microsoft Partner Network. If you're not already a member of the partner network, go to the membership page on the partner network site and select Join when you're ready to sign up.

 

Notifications icon and Message Center


Notifications and Announcements can be quickly reviewed using the notification icon.  Previous Notifications and Announcements can be seen using Message Center.

1. Sign-in to Partner Center and click the Notifications icon (a bell icon) in the top right of the page. If you see a number displayed, you have not read an announcement. In the image below, I have 1 new unread announcement. You can see NEW and EARLIER announcements sections and See all will show all previous and new announcements.

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2. Read an announcement by clicking the text summary.

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3. The full announcement is opened.

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4. You can close announcements one by one by clicking x. You can click See All to view previous announcements in Message Center . If you click Clear all, you will also see a link to your previous notifications and announcements in Message Center.

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5. When you view Message Center, click the Archived tab to review previous Notifications.

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6. You can also click Announcements.

Note: CSP Program Updates Resource Gallery may also be used.

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Page Notifications for example Competencies At Risk


1. When the Global admin or MPN Partner Admin views the Competencies page, they will see relevant competency At Risk notifications. You will see a yellow banner at the top, a triangle under the risk section (for the relevant competency) and a message in the notification icon.

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2. When you click on the At Risk competency, you will see more specific information.

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Reasons why the “At Risk” warning is triggered:

  • The competency has a requirement update.
  • Users left the organization and their certifications will no longer count for the organization’s competency achievements.
  • There are users that missed associating their Microsoft Account to Partner University and/or the Microsoft Certifications site, hence their exams/certifications/assessments are not counted. As an admin, you should work with respective groups to ensure qualification level is achieved for an uninterrupted membership experience at the desired level.
  • Systemic issues: performance suddenly drops to 0, which automatically triggers the At Risk notification (usually this systemic issues are automatically resolved within max 48 hours and are triggered by a data refresh).

Notification email examples


Examples of notification emails you might receive during your enrollment and how to interpret those:

From: Microsoft Partner Center <msftpc@microsoft.com>

Signoff: Thanks for your partnership with Microsoft

Notification Email

Trigger

Recommendations for Competency status alert

Notification body

Applicable for scenarios when

Risk to existing competency

Not meeting requirements for 1 or more competencies

Please take steps to ensure your requirements are up-to-date

Renewing a competency can take time, so we’d like to help make sure you have everything in place when your renewal period comes around.

We noticed your organization is no longer meeting the requirements for the following competencies:

• Competency 1

• Competency 2

• …

Please check your dashboard to review your membership status and any requirements you may need to address.

While you are still active in these competencies and can use the associated benefits, you will need to complete any necessary requirements before AnniversaryDate to maintain your enrollment. We’d like to help by giving you information to make the process easier:

Simplify your renewal by taking care of these requirements before your renewal date since it will make the process go more quickly and smoothly.

Please note that the renewal period has changed. You can renew between AD+1 and AD+30. During this time you can still access and utilize your associated benefits.

Thanks for your partnership with Microsoft

Partner is still meeting requirements for other competencies, so membership overall not at risk

No longer meeting requirements for any competency (membership at risk)

Not meeting requirements for any competency

Be sure to meet requirements before your renewal date to maintain membership.

Renewing a competency can take time, so we’d like to help make sure you have everything in place when your renewal period comes around.

Your organization is no longer meeting the requirements for your competencies:

• Competency 1

• Competency 2

• …

If no action is taken, this means that your organization will be ineligible for silver/gold membership renewal. Please be sure to take steps before Anniversary Date to ensure you can maintain your membership.

To get started, check your dashboard to review your membership status and any requirements  you need to address. We’d like to help by giving you information to make the process easier:

Please note that the renewal period has changed. You can renew between AD+1 and AD+30. During this time you can still access and utilize your associated benefits.

Thanks for your partnership with Microsoft

Partner is not meeting requirements for any competencies, so membership overall is at risk

Remind partners to re-enroll as their Silver/Gold membership comes to an end (membership at-risk)

End of current membership

Keep your silver/gold membership;

Make sure to meet missing requirements before your renewal

It’s almost time to renew your organizations’ silver/gold membership enrollment.

We noticed you are no longer meeting silver/gold membership criteria. Please check your dashboard to review your current membership status and any requirements you need to address. To be able to renew at your current level, you will need to meet all requirements for at least one silver/gold competency. 

Please note that we've changed our renewal period. To take advantage of uninterrupted benefits, once you have met one or more competencies’ requirements, renew your silver/gold membership between AD+1 and A D+30.

Benefits assigned to employees are automatically extended when you renew before AnniversaryDate+30.

Get started

Thanks for your partnership with Microsoft

Partner needs to renew the silver/gold competency.

Please meet competency requirements and pay renewal fee by AD+30 date to continue your benefits.

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