North America Dynamics Support Hours and Holiday Closures

Applies to: Partner

Products affected:

  • Dynamics GP
  • Dynamics SL

Microsoft Dynamics Support business hours are:

  • Monday - Friday, 8:00 A.M. - 8:00 P.M. Central time

The support hours for Microsoft Dynamics teams will be affected by the following holidays. All the times listed are Central time.

  • These hours do not apply to the 24x7 severity level 1, A or system down requests.

Spring Summer Schedule 2020


Event/Holiday

Day

Date

Support Hours

Memorial Day

Monday

May 25th

Closed

Tuesday

May 26th

8 am - 8pm (Normal Business hours)

Independence Day

Friday

July 3rd

Closed

Saturday

July 4th

Closed

Labor Day

Monday

September 7th

Closed

Tuesday

September 8th

8 am - 8pm (Normal Business hours)

Thanksgiving

Thursday

November 26

Closed

Friday

November 27

Closed

Christmas

Thursday

December 24

Closed

Friday

December 25

Closed

New Year’s

Thursday

December 31

8 am – 8 pm (Normal Business Hours)

Friday

January 1

Closed

Martin Luther King Jr. Day

Monday

January 18

Closed

Presidents’ Day

Monday

February 15

Closed