When using Dynamics 365 App for Outlook, you see the following message:
"This email is saved in another mailbox. Please select the right sender mailbox using the “From” field to view related information."
This message appears in the following scenario:
- You are composing an email while within one mailbox (Mailbox A).
- You change the From field in Outlook to another mailbox (Mailbox B).
- You then open Dynamics 365 App for Outlook.
Open Dynamics 365 App for Outlook while within the mailbox you want to use to send the email. For example: In the scenario listed in the Cause section where you want to send the email from Mailbox B, compose the email while within Mailbox B.