Error message when you try to send a report as a .pdf file to an e-mail recipient from Microsoft Dynamics GP: "When you create a PostScript file you have to send the host fonts."

Applies to: Dynamics GP 2010

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Symptoms


When you try to send a report as a .pdf file to an e-mail recipient from Microsoft Dynamics GP and from Microsoft Business Solutions - Great Plains, you receive the following error message:
When you create a PostScript file you have to send the host fonts. Please go to the printer properties, "Adobe PDF Settings" page and turn OFF the option "Do not send fonts to Distiller" appears.
You continue to receive this error message after you follow these steps to turn off the Do not send fonts to Distiller option:
  1. Click Start, and then click Printers and Faxes.
  2. Right-click Adobe PDF, and then click Properties.
  3. On the General tab, click Printing Preferences.
  4. Click to select the Do not send fonts to "Adobe PDF" check box, and then click OK.
  5. On the Advanced tab, click Printing Defaults.
  6. Click to select the Do not send fonts to "Adobe PDF" check box.
  7. Start Microsoft Great Plains.

Resolution


Microsoft Dynamics GP

To resolve this problem, complete steps 1-6 in the "Workaround" section.

Microsoft Business Solutions - Great Plains 8.0

To resolve this problem, complete steps 1-6 of the "Workaround" section, and then obtain the latest service pack for Microsoft Business Solutions - Great Plains 8.0. For more information, visit one of the following Microsoft Web sites, depending on whether you are a partner or a customer.

Partners Customers

Workaround


To work around this problem, follow these steps.

Adobe 6.0 and Adobe 7.0

  1. Click Start, and then click Printers and Faxes.
  2. Right-click Adobe PDF, and then click Properties.
  3. On the General tab, click Printing Preferences.
  4. Click to clear the Do not send fonts to "Adobe PDF" check box.
  5. On the Advanced tab, click Printing Defaults.
  6. Click to clear the Do not send fonts to "Adobe PDF" check box.
  7. Start Microsoft Great Plains.
  8. In Microsoft Great Plains, click Print Setup on the File menu.
  9. In the Name list, click Adobe PDF, and then click Properties.
  10. On the Adobe Default Settings tab, click to select the Do not send fonts to "Adobe PDF" check box. Then, click to clear the Do not send fonts to "Adobe PDF" check box.
  11. Click OK two times.

Adobe 8.0

  1. Click Start, and then click Printers and Faxes.
  2. Right-click Adobe PDF, and then click Properties.
  3. On the General tab, click Printing Preferences.
  4. Click to clear the Rely on System fonts only; do not use document fonts check box.
  5. On the Advanced tab, click Printing Defaults.
  6. Click to clear the Rely on System fonts only; do not use document fonts check box.
  7. Click OK two times.

Status


Microsoft Dynamics GP 10.0

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Microsoft Dynamics GP 9.0

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Microsoft Business Solutions - Great Plains 8.0

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Business Solution - Great Plains 8.0 Service Pack 4a.

More Information


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.