If you're having trouble getting into your account, try to Reset your password before using the support links.
To get help by email, you need to be signed in with a Microsoft account. If you can't sign in, select the problem you're having from the list below. That will take you to a sign-in page. Choose Sign up, then enter info to make a temporary account.
Sorry, account help by email isn't available in all countries or regions.
Article ID: 12401 - Last Review: 22/06/2016 - Revision: 7