Support for Perceptive Pixel by Microsoft devices Content provided by Microsoft Applies to: Perceptive Pixel by Touch Devices Select Product Version All Products Display Devices Hardware and SoftwareTroubleshootingDisplay Maintenance Show all What should I do when touch is not functioning on my PPI device? False/random touches False touches in random areas on 55" device; top left or bottom right I have dark, light or constant colored dot(s) on my Display A certain region or a horizontal line doesn't respond to touch No image on the display, but the source LED is green Area of the display seem brighter/darker 82" display looks cloudy or has an area which has a ghost image Display has a red, green or blue hue Poor image color when display is viewed through a camera (Broadcast Television) Show all What are the system requirements? Where can the latest versions of the driver and firmware be downloaded? Why is there a visible diagonal line on the 82” device, crossing diagonally from top to bottom? Can the 55” and 82” devices be wall mounted? Do the 55” and 82 devices use VESA mounts? Can the logo be removed from the face of a 55” device? Can a PPI touch device be used in a dual display configuration? What are the power requirements for the 55” and 82” devices? Can a KVM be used with the PPI devices? Collapsible element title Show all What should be used to clean the front of the display? What are the optimal operating conditions for the 82” PPI device? Stylus HardwareTroubleshooting Show all The stylus will not pair with the display Stylus reset/factory-default state Stylus keeps inking when hovering over a display Show all Explanation of LED lights for the stylus and charging station What frequency and power does the stylus operate? Last Updated: 25/07/2019 Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.