How to get Microsoft Partner Network Help

Applies to: Partner

This article explains how to get help for questions related to the Microsoft Partner Network (MPN), from the Regional Service Center (RSC).

How do I get MPN help?
Existing members of the Microsoft Partner Network.
Organizations interested in becoming a Microsoft Partner.

How do the Regional Service Center (RSC) help you?
RSC help with general questions or specific issues related to your Microsoft Partner Network membership, subscription & payment, requirements, benefits, downloads and software (IUR including Cloud).

RSC may refer some incentives requests to a specialist incentives team.
Out of scope for the Regional Service Center (RSC):
RSC can advise on how to use your MPN technical benefits. However, RSC cannot create technical support incidents for you or on your customer’s behalf. For technical benefits information
click here


How do I get help?

Self help
Top partner questions library
A list of questions per topic, updated to reflect current issues
http://aka.ms/tpq

Incentives
See the incentives page on the MPN portal for information

Technical benefits information
Technical benefits entitlement and information how to use them see http://aka.ms/MPNTech

Technical Support for Microsoft Partners

How a technical support incident can be created using the Azure portal, the Office portal and for On-Premises products.
See http://aka.ms/MPNTechSupport

Technical Presales and Deployment Services
Service description, entitlement and how to start your technical journey. See http://aka.ms/TPDShelp

The RSC helps you
Use Chat to get instant real-time support - available on all the MPN portal pages during your working hours and business days.

Important: Please ensure you select the correct country / region on the MPN Portal for local language support
MPN partners should Sign-in using an account associated with their MPN organization to view their organization information and save time submitting requests.


Partner employees without a Sign-in and organizations interested in becoming a Partner can use Chat.

Support options

 

Initial Response

Requirements

Available

Comment

Online submission

1 business day

MPN Sign-in

Business hours, working days

Submit a request 24x7*

Simple way to create a request 24x7

Contact Support

1 business day

MPN Sign-in

Business hours, working days

Submit a request 24x7*

See ALL your support options - self-help, chat, online submission and phone

* Requests are worked during business hours and business days

MPN Sign-in
MPN Partners should click onto the icon in the top right and use their MPN Sign-in when they use the
MPN portal. Sign-in will save you time, by enabling access to online submission and give admins access to your company information.

Microsoft Partner Network Sign in

 
When the partner is signed-in, the name and partner ID is displayed and online submission is enabled.
 
Name displayed

 

Online submission (MPN Sign-in required, call back)
If chat is unavailable or you prefer to receive a call back, partners with an MPN Sign-in can create a request online.


Contact Support (MPN Sign-in required, call back)
Partners with an MPN Sign-in will see relevant help information based on the request classification, if you cannot find an answer to your question you can use Chat, Online submission or view the phone number for the relevant service  (all services can be accessed via Contact Support)

1. View the Partner portal http://partner.microsoft.com and use your MPN Sign-in

2. Select the Support, Contact Support on the MPN portal or aka.ms/ContactSupport

3. Select the Area, Category and Topic to classify your request type

3

4. Review the Recommended Solutions, they are based on your request classification, and they may answer your question before you submit a request.

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5. You can pick your preferred support option:

a. Submit an issue - create an online submission request, receive a call back.

b. Chat with Microsoft Support - instant, real-time support.

c. Call a support professional - call the RSC yourself.

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Contact Microsoft Partner Support
 
Are you a Microsoft Partner and need help from Microsoft Support? Get support from Microsoft’s own experts. They can help with partner program issues, presales assistance, issues with Microsoft products, billing questions, and more. Start here to view your Microsoft support options.

 

Contact Microsoft Partner Support