Call control features are unavailable when answering RGS calls by using Skype for Business 2016

Applies to: Skype for Business 2016

Symptoms


Assume that you connect a Microsoft Lync Phone Edition for a telephone through a USB connection to a computer that's running Skype for Business 2016. When you answer Response Group Service (RGS) calls from the telephone as an agent of a response group in Skype for Business 2016, the conversation window changes to Compact View, and the call control features are unavailable. For example, you cannot transfer the calls.