Retail Incentives FAQs Content provided by Microsoft Applies to: Partner Select Product Version All Products General FAQ What are the Retail Incentives Programs? Why does my company need to join the MPN and accept the terms and conditions in the Partner Network when it already has a retail agreement? How does Microsoft invite my Company to enroll? Do I need to be the Global Admin to enroll in Incentives? Where can I find the Partner Dashboard? Which browser can I use on the tool? Why do I need to enter the bank and tax when Microsoft already uses my bank data for payments currently? What bank information is required? How can I change the bank payment details to be used for future payments? Which disbursement currency should I use? What tax information is required? How does Microsoft ensure that the bank information is indeed that of the Company and not a personal bank account for an employee? Can I use the same bank and tax details for all programs at Microsoft? Why can I not see the Incentives option within Partner Dashboard? What happens when my enrollment expires on June 30th? What is the Azure Incentive program to which I can also see an invitation? For support with standard inquiries about the Retail Incentives program Payment FAQs Why are earnings unpaid? How do I identify if a payment I received is for Retail Incentives? How do I check payment status in Partner Center? How do I identify which specific retail incentive program or offer a payment I received is for? Which F/X rates does Microsoft apply in the reports? For support with standard inquiries about the Retail Incentives program Reporting FAQs What resources are available for reporting? What reports are available in the Partner Dashboard? What files are available to download from the Partner Dashboard? What information is available in the Transaction Detailed Report? Why am I not seeing all the information I expect to see in the export? What is a Rebate Adjustment Payment? What is meant by a “Lever”? For support with standard inquiries about the Retail Incentives program Special Considerations for Multi-national Partners: Joining the Microsoft Partner Network / Enrolling for Incentives Why can I not set up my Company with a separate MPN HQ ID? How can I find out who has Admin rights for my Company? How do I set up a new location under my Company HQ? Can I specify different payment details per location for my Company? Why does the location for my Company default to the wrong country and I can’t edit it? For support with standard inquiries about the Retail Incentives program Support FAQs For support with joining the Microsoft Partner Network For support with standard inquiries about the Retail Incentives program Last Updated: 12/10/2020 Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.