Payroll is not updated when you set up benefits or deductions in Human Resources in Microsoft Dynamics GP

Applies to: Dynamics GP 2010

Symptoms


When you are using Human Resources in Microsoft Dynamics GP, Payroll is not updated when you set up benefits or deductions.

Cause


This problem occurs because the Payroll View for Human Resources check box is not selected. If you are using Human Resources integrated with Payroll, and you want each user to have the codes integrated between Human Resources and Payroll, you must select the Payroll View for Human Resources check box. If the Payroll View for Human Resources check box is not selected, information is set up in Human Resources only. The information does not transfer to Payroll.

Resolution


To resolve this problem, select the Payroll View for Human Resources check box for each user. To do this, follow these steps:
  1. In Microsoft Dynamics GP 10.0, click Microsoft Dynamics GP, point to Tools, point to Setup, point to System, and then click User.


    In Microsoft Dynamics GP 9.0, click Tools, point to Setup, point to System, and then click User.
  2. Select the user ID that you want.
  3. Click to select the Payroll View for Human Resources check box, and then click Save.
  4. Repeat these steps for each user who must be able to integrate Human Resources information with Payroll.

More Information


The following information explains how the system works when the Payroll View for Human Resources check box is selected and when the Payroll View for Human Resources check box is not selected.

The "Payroll View for Human Resources" check box is selected

When you complete a benefit enrollment or a benefit change in Human Resources at the employee enrollment level, you are prompted to set up the corresponding benefit code or deduction code in Payroll so that the integration is completed.

After the integration is completed, you can access the Employee Deduction Maintenance window and the Employee Benefit Maintenance window on the Payroll side directly from the Miscellanous Benefits Enrollment window in Human Resources. To do this, click Go To in the Employee Benefit Maintenance window , and then click Payroll. The deduction window or the benefit window on the Payroll side opens.

If you can move between the Human Resources window and the corresponding Payroll window, the integration is completed between the codes.

The "Payroll View for Human Resources" check box is not selected

When you complete a benefit enrollment or a benefit change in Human Resources at the employee enrollment level, you are not prompted to set up the information in Payroll. You receive no prompts that the benefit enrollment is incomplete. The information does not roll to the Payroll side from Human Resources.

If you make a change to the deduction or the benefit on the Payroll side separately, you receive a prompt that informs you that Human Resources is registered, and that you must either save the changes in Human Resources first or run the Update Benefit Setup reconciliation.

We recommend that you select the Payroll View for Human Resources check box so that the changes that you make in Human Resources are rolled to the Payroll side, and so that the user is prompted accordingly.