Error message when you print a check in Payroll - US in Microsoft Dynamics GP 9.0: "Undefined Symbol FOO764DO5774DD Mask Doll" or "Undefined symbol FOO764DO1098 Employee_ID" or "Report not found"

Applies to: Dynamics GP 2010

Symptoms


When you print a check in Payroll - US in Microsoft Dynamics GP, you receive one of the following error messages.
Error message 1
Undefined Symbol FOO764DO5774DD Mask Doll.
Error message 2
Undefined symbol FOO764DO1098 Employee_ID.
Error message 3
Report not found.

Cause


This problem occurs when the following conditions are true:
  • Any one of the following check formats is removed in Microsoft Dynamics GP 9.0:
    • Direct Deposit Employee Checks Other-D
    • Direct Deposit Employee Checks Other-L
    • Direct Deposit Employee Checks Stub on Bottom-D
    • Direct Deposit Employee Checks Stub on Top-D
    • Direct Deposit Employee Checks Stub on Top and Bottom-L
  • You have security set up on the report that is associated with a check format that was removed.
  • You use this check format to print a check.
  • You use one of the Employee Checks formats. However, the format is missing in the direct deposit tables.
In this situation, you receive one of the error messages that is described in the "Symptoms" section.

Resolution


Resolution 1

To resolve this problem, remove security from the report in the Advanced Security window. To do this, follow these steps.

Note By default, when you open the Advanced Security window, the current user and the current company are selected. Therefore, any changes that you make are made only for the current user and the current company. To select additional users and companies, click their names in the User and the Company sections in the Advanced Security window.
  1. On the Tools menu, point to Setup, point to System, and then click Advanced Security.
  2. If you are prompted, type the system password. Then, click OK.
  3. Click View, and then click by Alternate, Modified and Custom.
  4. Expand Microsoft Dynamics GP, expand Reports, and then expand Payroll.
  5. Click to clear any one of the following check formats that is selected:
    • Direct Deposit Employee Checks Other-D
    • Direct Deposit Employee Checks Other-L
    • Direct Deposit Employee Checks Stub on Bottom-D
    • Direct Deposit Employee Checks Stub on Top-D
    • Direct Deposit Employee Checks Stub on Top and Bottom-L
  6. Click OK.
Note If you upgraded to Microsoft Dynamics GP 10.0 from Microsoft Business Solutions - Great Plains 8.0 or an earlier version, you may experience this problem in Microsoft Dynamics GP 10.0. To resolve this problem, follow these steps:
  1. Open the "Alternate/Modified Forms and Reports" window. To do this, point to Tools on the Microsoft Dynamics GP menu, point to System, and then click Alternate/Modified Forms and Reports.
  2. Enter an ID, and then click Microsoft Dynamics GP in the Product list.
  3. In the Type list, click Reports.

    Note In the Alternate/Modified Forms and Report list, a tree view is displayed if there are any alternate/modified forms and reports for the product and the type that you clicked. The tree view is organized by series.
  4. Expand the Payroll series to display a list of the forms or the reports that are available as alternate/modified forms or reports.

    Note By default, the original forms or reports are selected.
  5. Remove access to the alternate version of the forms or the reports. To do this, click to clear any of the following check formats that is selected:
    • Direct Deposit Employee Checks Other-D
    • Direct Deposit Employee Checks Other-L
    • Direct Deposit Employee Checks Stub on Bottom-D
    • Direct Deposit Employee Checks Stub on Top-D
    • Direct Deposit Employee Checks Stub on Top and Bottom-L
  6. Click Save.

Resolution 2

To resolve this problem add the following tables to the Employee Checks reports:
  • Direct Deposit Employee Deposit Work
  • Direct Deposit Check Messages Setup
To do this, follow these steps:
  1. On the Tools menu, point to Customize, and then click Report Writer.
  2. In the product list, select Microsoft Dynamics GP, and then click OK.
  3. Click Reports.
  4. If any of the following reports appear in the Modified Reportssection, select the report, and then click Open.
    • Employee Checks Other-D
    • Employee Checks Other-L
    • Employee Checks Stub on Bottom-D
    • Employee Checks Stub on Top-D
    • Employee Checks Stub on Top and Bottom-L
  5. In the Report Definition window, click Tables.
  6. Verify that the following tables are linked to the report:
    • Payroll Work Check
    • Payroll Master
    • Payroll Address Master
    • Payroll Check Descriptions
    • Payroll Work Check YTD Amounts
  7. Select Payroll Work Check, and then click New.
  8. Select Direct Deposit Employee Deposit Work, and then click OK.
  9. Select Direct Deposit Employee Deposit Work, and then click New.
  10. Select Direct Deposit Check Messages Setup, and then click OK.
  11. In the Report Table Relationships window, click Close.
  12. Click OK to close the Report Definition window.

  13. Repeat steps 4 through 12 in this section for each Employee Checks report.

More Information


If you want to modify the payroll report, Microsoft Dynamics GP 9.0 uses the following check formats:
  • Employee Checks Other-D
  • Employee Checks Other-L
  • Employee Checks Stub on Bottom-D
  • Employee Checks Stub on Top-D
  • Employee Checks Stub on Top and Bottom-L