Microsoft Dynamics GP does not respond when you click "Submit for Approval" in the Purchase Order Processing Workflow History window


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SYMPTOMS

When you click Submit for Approval in the PO Workflow window, Microsoft Dynamics GP does not respond. No documents are submitted for approval at the Workflow site.

CAUSE

This problem can be caused if the Workflow History wrapper is missing on the Purchase Order Entry window. The Workflow History wrapper may be missing if a form is shared. By default, the Workflow History wrapper is located on the right side of the Purchase Order Entry window.

RESOLUTION

To resolve this problem, follow one of these methods:

Method 1: Use the Microsoft Dynamics GP form

1. On the Microsoft Dynamics GP menu, point to Tools , point to Setup , point to System , and then click Alternate/Modified Form and Reports .
2. In the ID list, click DEFAULTUSER , and in the Product list, click the appropriate product.
3. In the Type list, click Window , and then in the Alternate/Modified Forms and Report List area, expand the Purchasing node.
4. Expand the appropriate form, and then click to select Microsoft Dynamics GP .
5. Click Save .

Method 2: Edit the Dynamics.exe.config file to use the alternate Purchase Order Entry form

1. Locate the Dynamics.exe.config file on the computer. By default, the Dynamics.exe.config file is in the following location:

C:\Program Files\Microsoft Dynamics\GP
2. Make a backup of the Dynamics.exe.config file.
3. Right-click the Dynamics.exe.config file, click Open With , and then click Notepad .
4. Edit the Product ID and the Form ID in the appropriate line.

As an example, the following line of a Dynamics.exe.config file shows the placeholder 0 in the productID= area, and the placeholder xxx in the formid= area:
Workflow-POP_PO_Entry/POP_PO_Entry" productId=" 0 " formId=" xxx " windowId="1" factoryType="Microsoft.Dynamics.GP.Workflow.WorkflowFormFactory,Microsoft.Dynamics.GP.Workflow.Client

 

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