On a Windows Server 2008-based or Windows Server 2003 R2-based computer that hosts NFS shares, excessive I/O requests may cause a TCPZeroWindow condition, and the NFS connection cannot restart as expected

Applies to: Windows Server 2008 StandardWindows Server 2008 EnterpriseWindows Server 2008 Datacenter

Symptoms


You have a Windows Server 2008-based or Windows Server 2003 R2-based computer that has Microsoft Services for Network File System (MSNFS) installed and that exports NFS shares to NFS clients. When excessive I/O requests are generated by the NFS clients on the NFS shares, you may experience the following problems:
  • If you use network capture, you may find that the window size for a TCP connection is reduced to 0, which is called a TCPZeroWindow condition.
  • If you try to access the NFS shares, you may find I/O errors for the corresponding connection that resembles the following:
    Input/output error
  • The NFS connection does not restart as expected. Eventually, all NFS connections to the server go to the same state.

Cause


This problem occurs because the remote procedure call (RPC) External Data Representation driver (Rpcxdr.sys) cannot reliably restart TCP connections when there are many I/O requests.

Resolution


Hotfix information for Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Prerequisites

No prerequisites.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Rpcxdr.sys5.2.3790.323569,63225-Oct- 200813:37x86SP1SP1QFE
Rpcxdr.sys5.2.3790.323569,63225- Oct- 200813:37x86SP1SP1QFE
Rpcxdr.sys5.2.3790.323569,63225- Oct- 200813:37x86SP1SP1QFE
Rpcxdr.sys5.2.3790.439869,63225- Oct- 200819:13x86SP2SP2QFE
Rpcxdr.sys5.2.3790.439869,63225- Oct- 200819:13x86SP2SP2QFE
Rpcxdr.sys5.2.3790.439869,63225- Oct-200819:13x86SP2SP2QFE
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Rpcxdr.sys5.2.3790.3235106,49627-Oct- 200806:31x64SP1SP1QFE
Rpcxdr.sys5.2.3790.4398106,49627 -Oct-200806:44x64SP2SP2QFE

Hotfix information for Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

No prerequisites.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Rpcxdr.mofNot Applicable4,42418-Dec-200721:26Not Applicable
Rpcxdr.sys6.0.6001.2233676,80022-Dec-200801:47x86
Windows Server 2008, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Rpcxdr.mofNot Applicable4,42418-Dec-200721:26Not Applicable
Rpcxdr.sys6.0.6001.2233689,60022-Dec-200802:14x64
Windows Server 2008, IA-64-based versions
File nameFile versionFile sizeDateTimePlatform
Rpcxdr.mofNot Applicable4,42418-Dec-200721:26Not Applicable
Rpcxdr.sys6.0.6001.22336229,88822-Dec-200801:54IA-64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates