Stop error message after you add a new device that supports MSI-X interrupts on a computer that is running Windows Vista or Windows Server 2008: "0x0000007E"

Applies to: Windows Vista UltimateWindows Vista Home PremiumWindows Vista Home Basic

Symptoms


On a computer that is running Windows Vista or Windows Server 2008, you add a new device that supports MSI-X interrupts. However, after you do this, you occasionally receive the following Stop error message:

Stop 0x0000007E (0xC0000005, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Note The parameters in this Stop error message vary, depending on the computer's configuration.

This problem may occur when a Plug and Play (PNP) resource rebalance occurs. A PNP resource rebalance may be triggered in many scenarios. For example, this behavior may occur when you install the driver for a device that supports MSI-X interrupts, or when you restart the computer after you install a new MSI-X supported device.

Resolution


Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the fileversion numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum)that are installed for each environment are listed separately. MUM and MANIFEST files, andthe associated security catalog (.cat) files, are critical to maintaining thestate of the updated component. The security catalog files (attributes notlisted) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.0.6001.2237554,75212-Feb-200905:44x86
Amdagp.sys6.0.6001.2237555,77612-Feb-200905:44x86
Isapnp.sys6.0.6001.2237548,11212-Feb-200905:44x86
Msisadrv.sys6.0.6001.2237514,83212-Feb-200905:43x86
Mssmbios.sys6.0.6001.2237529,68012-Feb-200905:44x86
Nv_agp.sys6.0.6001.22375107,48812-Feb-200905:44x86
Pci.sys6.0.6001.22375149,47212-Feb-200905:44x86
Rdpdr.sys6.0.6001.22375248,83212-Feb-200903:41x86
Sisagp.sys6.0.6001.2237554,24012-Feb-200905:44x86
Streamci.dll6.0.6001.2237523,52012-Feb-200905:44x86
Swenum.sys6.0.6001.2237513,68012-Feb-200905:44Not Applicable
Termdd.sys6.0.6001.2237553,21612-Feb-200905:44x86
Uliagpkx.sys6.0.6001.2237559,36012-Feb-200905:44x86
Viaagp.sys6.0.6001.2237555,28012-Feb-200905:44x86
Volmgr.sys6.0.6001.2237551,18412-Feb-200905:44x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.0.6001.2237562,94412-Feb-200906:18x64
Isapnp.sys6.0.6001.2237521,98412-Feb-200906:18x64
Msisadrv.sys6.0.6001.2237516,35212-Feb-200906:18x64
Mssmbios.sys6.0.6001.2237533,24812-Feb-200906:18x64
Nv_agp.sys6.0.6001.22375124,89612-Feb-200906:18x64
Pci.sys6.0.6001.22375179,16812-Feb-200906:18x64
Rdpdr.sys6.0.6001.22375314,36812-Feb-200904:17x64
Streamci.dll6.0.6001.2237525,05612-Feb-200906:19x64
Swenum.sys6.0.6001.2237513,92012-Feb-200906:19x64
Termdd.sys6.0.6001.2237562,43212-Feb-200906:19x64
Uliagpkx.sys6.0.6001.2237566,52812-Feb-200906:19x64
Volmgr.sys6.0.6001.2237567,04012-Feb-200906:19x64
For all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Agp460.sys6.0.6001.22375136,70412-Feb-200902:11IA-64
Isapnp.sys6.0.6001.2237535,80812-Feb-200904:51IA-64
Msisadrv.sys6.0.6001.2237523,52012-Feb-200904:51IA-64
Mssmbios.sys6.0.6001.2237555,77612-Feb-200904:51IA-64
Pci.sys6.0.6001.22375439,77612-Feb-200904:51IA-64
Rdpdr.sys6.0.6001.22375709,63212-Feb-200903:05IA-64
Streamci.dll6.0.6001.2237544,51212-Feb-200904:51IA-64
Swenum.sys6.0.6001.2237517,63212-Feb-200904:51Not Applicable
Termdd.sys6.0.6001.22375158,17612-Feb-200904:51IA-64
Volmgr.sys6.0.6001.22375146,91212-Feb-200904:51IA-64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
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File size1,811
Date (UTC)12-Feb-2009
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PlatformNot Applicable
File namePackage_2_for_kb967544~31bf3856ad364e35~x86~~6.0.1.0.mum
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File size1,978
Date (UTC)12-Feb-2009
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PlatformNot Applicable
File namePackage_3_for_kb967544~31bf3856ad364e35~x86~~6.0.1.0.mum
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File size1,816
Date (UTC)12-Feb-2009
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PlatformNot Applicable
File namePackage_4_for_kb967544~31bf3856ad364e35~x86~~6.0.1.0.mum
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Date (UTC)12-Feb-2009
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PlatformNot Applicable
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Date (UTC)12-Feb-2009
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File namePackage_for_kb967544_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
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PlatformNot Applicable
File namePackage_for_kb967544_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
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File namePackage_for_kb967544_server~31bf3856ad364e35~x86~~6.0.1.0.mum
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File namePackage_for_kb967544_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
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PlatformNot Applicable
File nameX86_machine.inf_31bf3856ad364e35_6.0.6001.22375_none_ba55dfd0d802b5dc.manifest
File versionNot Applicable
File size9,974
Date (UTC)12-Feb-2009
Time (UTC)19:00
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameAmd64_machine.inf_31bf3856ad364e35_6.0.6001.22375_none_16747b5490602712.manifest
File versionNot Applicable
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PlatformNot Applicable
File namePackage_1_for_kb967544~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Date (UTC)12-Feb-2009
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PlatformNot Applicable
File namePackage_2_for_kb967544~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,990
Date (UTC)12-Feb-2009
Time (UTC)18:58
PlatformNot Applicable
File namePackage_3_for_kb967544~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,826
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PlatformNot Applicable
File namePackage_4_for_kb967544~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File namePackage_for_kb967544_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File namePackage_for_kb967544_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
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PlatformNot Applicable
File namePackage_for_kb967544_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File namePackage_for_kb967544_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
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File namePackage_for_kb967544_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)12-Feb-2009
Time (UTC)18:58
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
File nameIa64_machine.inf_31bf3856ad364e35_6.0.6001.22375_none_ba5783c6d800bed8.manifest
File versionNot Applicable
File size7,081
Date (UTC)12-Feb-2009
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File namePackage_1_for_kb967544~31bf3856ad364e35~ia64~~6.0.1.0.mum
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PlatformNot Applicable
File namePackage_3_for_kb967544~31bf3856ad364e35~ia64~~6.0.1.0.mum
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PlatformNot Applicable
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Date (UTC)12-Feb-2009
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PlatformNot Applicable
File namePackage_for_kb967544_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
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Date (UTC)12-Feb-2009
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Date (UTC)12-Feb-2009
Time (UTC)18:58
PlatformNot Applicable
File namePackage_for_kb967544_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)12-Feb-2009
Time (UTC)18:58
PlatformNot Applicable