The "Clear Filter" action in the Add Contacts dialog box does not work as expected when you add contacts to a segment in the RTC client of Microsoft Dynamics NAV 2009 SP1

Applies to: Dynamics NAV 2009

Rapidly Published articles provide information directly from within the Microsoft support organization. The information that is contained herein is created in response to emerging or unique topics, or is intended to supplement other Knowledge Base information.
This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms


Consider the following scenario in the RoleTailored client of Microsoft Dynamics NAV 2009 Service Pack 1 (SP1). When you try to add contacts to a new segment, you click Departments, click Sales & Marketing, click Marketing, click Segments, click New, and then click Add Contacts. When you do this, the Add Contacts dialog box that contains the following groups of filters appears:
  • Contact
  • Profile
  • Mailing Group
  • Interaction Log Entry
  • Job Responsibility
  • Industry Group
  • Business Relation
  • Value Entry
Then, you use the Clear Filter action in the Add Contacts dialog box. In this scenario, only first of these groups has the filter values cleared. However, filters that belong to all the other groups should also be cleared.

This problem also occurs when you use the "Clear Filter" action in the Add Contacts dialog box for an existing segment.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.




How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Classic Client installation

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Dbm.dll6.0.30971.0427,84801-May-201015:39x86
Fin.exe6.0.30971.012,630,34401-May-201015:33x86
Finhlink.exe6.0.30971.0452,43201-May-201015:34x86
Finsql.exe6.0.30971.012,752,20801-May-201015:34x86
Nc_netb.dll6.0.30971.096,59201-May-201015:39x86
Nc_tcp.dll6.0.30971.098,64001-May-201015:39x86
Nc_tcps.dll6.0.30971.0141,13601-May-201015:39x86
Ndbcs.dll6.0.30971.01,348,94401-May-201015:31x86
Slave.exe6.0.30971.0152,40001-May-201015:39x86
To replace the existing Microsoft Dynamics NAV files, follow these steps:
  1. Close the Microsoft Dynamics NAV Classic Client.
  2. Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Classic
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.
  5. Click Yes to overwrite the files in the directory.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Microsoft.dynamics.framework.patterns.dll1.3.10803.19771,65601-May-201006:30x86
Microsoft.dynamics.framework.ui.dll1.3.10803.197698,32801-May-201006:30x86
Microsoft.dynamics.framework.ui.mapping.dll1.3.10803.197104,42401-May-201006:30x86
Microsoft.dynamics.framework.ui.navigation.dll1.3.10803.19734,80001-May-201006:30x86
Microsoft.dynamics.framework.ui.ux2006.dll1.3.10803.19788,04001-May-201006:30x86
Microsoft.dynamics.framework.ui.ux2006.winforms.dll1.3.10803.19763,48001-May-201006:30x86
Microsoft.dynamics.framework.ui.windows.dll1.3.10803.19783,94401-May-201006:30x86
Microsoft.dynamics.framework.ui.winforms.controls.dll1.3.10803.1972,111,48801-May-201006:30x86
Microsoft.dynamics.framework.ui.winforms.dll1.3.10803.197690,15201-May-201006:30x86
Microsoft.dynamics.nav.client.builder.dll6.0.30971.0198,54401-May-201015:21x86
Microsoft.dynamics.nav.client.exe6.0.30971.0149,37601-May-201015:21x86
Microsoft.dynamics.nav.client.interop.communicator.dll1.0.559.18375,68801-May-201015:21x86
Microsoft.dynamics.nav.client.serviceconnection.dll6.0.30971.0104,35201-May-201015:21x86
Microsoft.dynamics.nav.client.ui.dll6.0.30971.0505,72801-May-201015:21x86
Microsoft.dynamics.nav.client.winforms.dll6.0.30971.0337,80801-May-201015:21x86
Microsoft.dynamics.nav.client.winforms.tlbNot Applicable2,64401-May-201012:12Not Applicable
Microsoft.dynamics.nav.language.dll6.0.30971.01,992,57601-May-201015:15x86
Microsoft.dynamics.nav.types.dll6.0.30971.0567,16001-May-201015:15x86
Microsoft.dynamics.nav.watson.dll6.0.30971.042,88001-May-201015:15x86
Microsoft.office.interop.outlook.dll10.0.4504.0395,13601-May-201015:33x86
To replace these files, follow these steps:
  1. Close the Microsoft Dynamics NAV RoleTailored client.
  2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.
  5. Click Yes to overwrite the files in the directory.

Step 3: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Httpcfg.exe5.2.3790.022,35201-May-201015:32x86
Microsoft.dynamics.nav.language.dll6.0.30971.01,992,57601-May-201015:22x86
Microsoft.dynamics.nav.ncl.dll6.0.30971.0608,12001-May-201015:22x86
Microsoft.dynamics.nav.server.exe6.0.30971.0141,18401-May-201015:21x86
Microsoft.dynamics.nav.service.dll6.0.30971.0145,28001-May-201015:21x86
Microsoft.dynamics.nav.service.runtime.dll6.0.30971.075,66401-May-201015:21x86
Microsoft.dynamics.nav.service.webservices.dll6.0.30971.0145,30401-May-201015:21x86
Microsoft.dynamics.nav.types.dll6.0.30971.0567,16001-May-201015:22x86
Microsoft.dynamics.nav.watson.dll6.0.30971.042,88001-May-201015:21x86
Nclcsrt.etxNot Applicable89,52501-May-201008:28Not Applicable
Nclcsrt.stxNot Applicable91,72401-May-201008:28Not Applicable
Nclcsrts.dll6.0.30971.01,485,13601-May-201015:32x86
Ndbcs.dll6.0.30971.01,348,94401-May-201015:32x86
To replace these files, follow these steps:
  1. Stop the Microsoft Dynamics NAV Server.
  2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Service
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.
  5. Click Yes to overwrite the files in the directory.
  6. Start the Microsoft Dynamics NAV Server.

Step 4: Replace the files in the Microsoft Dynamics NAV Application Server installation

If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files.
File nameFile versionFile sizeDateTimePlatform
Dbm.dll6.0.30971.0427,84801-May-201015:31x86
Nas.exe6.0.30971.02,270,53601-May-201015:33x86
Nassql.exe6.0.30971.02,368,84801-May-201015:33x86
Ndbcs.dll6.0.30971.01,348,94401-May-201015:40x86
Slave.exe6.0.30971.0152,40001-May-201015:31x86
To replace the files, follow these steps.
  1. Stop the Microsoft Dynamics NAV Application Server.
  2. Locate the Microsoft Dynamics NAV Application Server installation directory. The Microsoft Dynamics NAV Application Server is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\Application Server
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.
  5. Click Yes to overwrite the files in the directory.
  6. Start the Microsoft Dynamics NAV Application Server.

Prerequisites

You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.

Status


Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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