Attendees receive a meeting update after the event reminder is triggered

Original KB number:   3108249

Symptoms

After the reminder for an event is triggered, attendees receive a meeting update without any changes. Additionally, attendees receive a meeting request in their Inbox that includes the No Response Required option.

Cause

The organizer of the meeting performed an action on the iOS 9.x device that sent a change for the appointment to Exchange. A new behavior was introduced in version 16 of the Exchange ActiveSync (EAS) protocol in which Exchange sends meeting updates when an EAS client sends a change for the appointment.

Status

Microsoft is researching this issue and will post more information in this article when the information becomes available. Customers who experience this issue should contact Apple for help.

Workaround

You can work around this issue by using Microsoft Outlook for iOS.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.