Surface Pro help & learning
Explore Surface Pro
Surface won't charge or run on battery
Try these things if your Surface doesn't charge or turns off when you unplug it.
Surface won't turn on or wake from sleep
Here are some things to try to help you get it running again.
Use the Surface Diagnostic Toolkit
If your Surface isn’t working properly, try the Microsoft Surface Diagnostic Toolkit.
Clean and care for your Surface
Keep your Surface looking its best and looking great.