If the Groove Music app or Movies & TV app crashes every time you try to use it, your PC might be running an edition of Windows that ships without media capabilities. Here’s how you can check.
- On the Start menu, select Settings > System > About
- Check your edition. If it has an “N” or “KN” at the end, you need to install the Media Feature Pack.
Article ID: 10561 - Last Review: 31 Aug 2016 - Revision: 12