When you close a Microsoft account, whether because you no longer need it or because it's a duplicate account that you don't need, Microsoft wants to make sure of two things. First, that it's really you, not someone else trying to close your account. Second, that you're not leaving anything important behind that you're going to need later.
To protect your account from accidentally being closed, we may challenge you to prove your identity and intent. For example, if you forgot your account information and had to reset your security info, we make you wait 60 days before closing your account.
Keep in mind all the services that will be affected when you close your Microsoft account. Closing a Microsoft account deletes your Outlook mailbox, your Skype ID and contacts, your files saved in OneDrive, and your Xbox Live data and GamerTag.
Before you close your account
Closing your account means you won’t be able to use it to sign in to the Microsoft products and services you’ve been using. So before you close your account, take the time to tie up loose ends, cancel subscriptions, and make sure you don’t leave anything important behind—like files in your OneDrive, money from gift cards, emails in Outlook.com, and more. You might also want to let people know how to contact you after your Microsoft account email address is gone.
To close your account
When you're sure you're ready:
- Go to Close your account.
- When you're prompted to sign in to your account, double-check that it's the account you want to delete. If not, select Sign in with a different Microsoft account.
- Check that the page shows the correct Microsoft account, and then click Next.
- Read the list, and select the checkboxes to acknowledge you’ve read each item.
- In the Select a reason drop-down list, choose the reason you're closing the account.
- Select Mark account for closure.
If you can't sign in to your account to close it, get help with when you can't sign in to your Microsoft account.
To close a Skype account
Skype accounts must be associated with a Microsoft account before they can be closed. Follow the previous steps to close an account, and sign in with your Skype account. You are prompted to add an email address to create a Microsoft account. Make sure to use an email address that isn't already associated with a Microsoft account. Once that is complete, you can continue with the steps to close your account.
After you close your account
When you tap or click the Mark account for closure button, we wait 60 days before permanently deleting your Microsoft account in case you change your mind or need to access something on the account before it’s gone forever.
During the waiting period, your account is marked for closure but it still exists. If you want to reopen your Microsoft account, just sign in again within that 60 days. We’ll cancel the account closure, and everything will be just as you left it.