A country-specific update is available for the sales tax feature in Microsoft Dynamics AX for Retail 2012 R2 with the India localization layer installed

This article applies to Microsoft Dynamics AX for the India (in) region.


This article describes a country-specific update that is available for the sales tax feature in Microsoft Dynamics AX for Retail 2012 R2 with the India localization layer installed.

More Information

Customer orders can be created in Microsoft Dynamics AX 2012 R2 Retail POS. When a credit sale is completed or a customer orders in bulk quantity that cannot be served at that point of time, a customer order is required.

Compared with POS transactions, an sales order is created automatically in Headquarter when a customer order is created on POS. the customer order can be recalled, fulfilled and paid on POS later. Per India's legal requirements, taxes could be applied on customer orders, shipping charges and cancellation charges.

The sales tax feature in Microsoft Dynamics AX for Retail 2012 R2 extends existing functionality to support sales tax on shipping charges. India taxes should also be catered to these new feature in Microsoft Dynamics AX Retail 2012. Specifically within this feature, we will support the following respects:
  • CST, VAT and service tax for customer order, for its return and for cancellation.
  • Service tax for shipping charge of customer order and of customer quotation.
  • Service tax for cancellation charge when a customer order is canceled.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix Download Available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix


You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The Hindi version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Binary hotfix

Application hotfix


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 2792582 - Last Review: 17 Feb 2017 - Revision: 2

Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX for Retail